Resources
NDIS Participants' Comprehensive FAQ Guide and Resource Directory
Access our comprehensive collection of resources to help you navigate the NDIS effectively. Find answers to common questions and download helpful guides.
Must-Know Guides and Downloadable PDFs
This comprehensive guide and resource directory provides NDIS participants with essential information and direct links to official resources, ensuring they can navigate the scheme effectively and access the supports they need.
Agile Plan Management Documentation
Essential documents for participants, representatives, and service providers
Participant & Agile Plan Management – Engagement and SLA
Comprehensive guide outlining the engagement process and service level agreements for participants.
Representative & Agile Plan Management – Engagement and SLA
Detailed information about engagement processes and service level agreements for representatives.
Human Resource Management Processes and Policies
Documentation covering business processes with NDIS rules and compliance requirements.
Incident Management Processes and Policies
Comprehensive guide to incident management procedures and reporting requirements.
Complaints Management Processes and Policies
Detailed information about how complaints are handled and resolved.
Risk Management Processes and Policies
Documentation covering risk assessment, mitigation strategies, and management procedures.
NDIS Price Guides and Policy Documents
NDIS Pricing Arrangements and Price Limits 2025-26 (Current Version)
Official document setting maximum prices that registered providers can charge for NDIS supports and services. Current 2025-26 Version effective July 1, 2025. Available in DOCX format (381KB).
NDIS Pricing Arrangements - Official Page
Access the official NDIS pricing page with both the DOCX version and additional support catalogues for the 2025-26 pricing arrangements.
NDIS Practice Standards and Quality Indicators
Comprehensive document outlining the standards that NDIS providers must meet to deliver quality and safe supports.
NDIS Participant Rights Factsheet
Essential guide explaining participant rights when dealing with NDIS providers and services.
NDIS Code of Conduct
Guidelines that all NDIS providers and workers must follow when delivering supports to participants.
Essential Downloads for New Participants
Must-have resources to help you get started with the NDIS
NDIS Guide to Plan Management
Comprehensive guide explaining plan management roles, responsibilities and processes.
Participant Service Charter
Document outlining what participants can expect from the NDIS.
Finding New Providers or Supports Tip Sheets
Practical guidance for researching and selecting service providers.
Enquiries, Feedback and Complaints Policy
Complete guide to the complaints process including easy-read versions.
NDIS Pricing Arrangements and Price Limits
Annual pricing guide for all NDIS supports and services.
Planning and Review Resources
Tools to help you prepare for and navigate plan reviews
Preparing for Plan Reassessment Guide
Tips and information needed for plan review meetings.
Budget Calculator User Guide
Instructions for using the official NDIS budget planning tools.
Support Organiser Spreadsheet
Tool for managing multiple supports with different pay rates.
Rights and Safety Information
Important resources about your rights and protections
Participant Information Pack
NDIS Commission resource explaining participant rights and provider standards.
Human Rights Guidance Paper
Commission document outlining human rights duties and protections.
NDIS Practice Standards Document
Complete standards that providers must meet for registration.
Frequently Asked Questions
General FAQs
What is the National Disability Insurance Scheme (NDIS)?
The NDIS is Australia's first national scheme for people with disability, providing funding directly to eligible individuals to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. The scheme is administered by the National Disability Insurance Agency (NDIA) and now supports over 500,000 Australians with disability to access the services and supports they need.
How does the NDIS work?
The NDIS provides funding based on what is 'reasonable' and 'necessary' to pursue your goals, in addition to the support provided by family, friends, and other community and government services. The scheme allocates funding to an individual, with the individual, their guardian or a private "plan manager" purchasing goods and services from suppliers. It is entirely publicly funded and not means-tested, with recipients not purchasing or contributing to the scheme directly.
Who is eligible and how to apply?
Who is eligible for the NDIS?
To be eligible for the NDIS, you must: be under 65 years of age when you apply, be an Australian citizen or hold a permanent visa or Protected Special Category visa, meet the disability requirements, and live in Australia where the NDIS is available. The disability requirements include having a permanent and significant disability that substantially reduces your ability to participate effectively in activities, or perform tasks or actions unless you have assistance from other people, assistive technology, or equipment.
How do I apply for the NDIS?
If you think you are eligible for the NDIS, you can contact your local NDIS Office or local NDIS partner and ask them to support you to connect with local disability supports or apply to the NDIS if eligible. You can also phone the NDIS on 1800 800 110 to be supported to apply to the NDIS. The application process involves making an access request, completing the NDIS application form, submitting supporting documents, and waiting for the NDIA review and decision.
What disabilities does the NDIS cover?
NDIS covers multiple disabilities including intellectual disability, autism, cerebral palsy, genetic conditions, spinal cord injury or brain injury, permanent blindness, permanent bilateral hearing loss, deafblindness, and amputation or congenital absence of limbs. The scheme provides funding for permanent impairments that substantially affect your ability to care for yourself, mobilize, or communicate.
How goals are set and plans are reviewed
How are NDIS goals set?
Goals in an NDIS plan are personal objectives you aim to achieve with the support of NDIS funding, unique to each participant and can range from improving personal skills, gaining better social interactions, to achieving specific educational or vocational outcomes. Your NDIS plan is a written agreement worked out with you, where staff will ask questions about how you are going in different areas of your life, what goals you would like to pursue and what kind of help and support you need.
How often are NDIS plans reviewed?
Every NDIS plan includes a 'reassessment date' where the plan needs to be looked at by this date to decide if any changes are needed. Plans are typically active for 12 to 24 months but can be as short as three months or as long as 36 months. The plan reassessment experience will start with a participant check-in, where the NDIA contacts you near your current plan end date to book your plan reassessment meeting.
Can I request an early plan review?
Yes, if you need changes to your plan before the reassessment date, you can contact the NDIA at any time to ask about making changes to your plan. If you ask for a plan reassessment, the NDIA will respond within 21 days by varying your plan, replacing your plan with a new plan, or making a decision not to reassess your plan.
Plan Management & Budgets
Comparison of self-, plan-, and NDIA-managed options
What are the three ways to manage my NDIS funding?
There are three options to manage your NDIS funding: self-managed, plan-managed and NDIA-managed. You can also choose a combination of the three options, such as self-managing one part of your plan to start with and having the rest managed by the NDIA.
What is self-managed funding?
Self-managed funding gives you full control over your NDIS budget where you choose your providers, manage payments, and take care of all related financial tasks yourself or with the help of a trusted nominee. When you self-manage your funding, you're responsible for selecting and paying your service providers, claiming reimbursements through the NDIS myplace portal, and keeping accurate records of your spending.
What is plan-managed funding?
Plan management is when a provider supports you to manage funding in your NDIS plan, where these providers are known as plan managers. The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you. Plan managers act as a trusted intermediary for NDIS participants, ensuring invoices are processed correctly, expenses follow NDIS guidelines, and participants get the most out of their plan's funding.
What is NDIA-managed funding?
NDIA-managed funding means the NDIA pays your providers on your behalf. This is the most straightforward option where you don't need to handle any financial administration yourself, but you have less flexibility in choosing providers compared to self-managed or plan-managed options.
Benefits of plan management
What are the benefits of using a plan manager?
A plan manager can help you increase your financial and plan management skills, learn how to self-manage your plan, pay providers, increase your choice of providers, and get NDIS plan budget reports and greater budget oversight. Plan managers provide hassle-free financial administration, transparent budgeting and reporting, expert guidance and support, and flexibility and continuity when circumstances change.
How much does plan management cost?
When Plan Management or 'improved life choices' is included in your NDIS plan, you can access plan management services with no cost to you as it's funded separately and doesn't take away money from your other supports. The NDIS will include funding in your plan to pay for your plan manager, which is separate from your other services and supports in your budget.
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