Privacy Policy

Last Updated: July 1, 2025

Introduction

Agile Plan Management ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Express interest in obtaining information about us or our services
• Participate in activities on our website
• Contact us

Personal information may include:

• Name
• Email address
• Telephone number
• Postal address
• NDIS participant information
• Payment information
• Other information you choose to provide

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Other browsing information

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you about our services, updates, and other information
• Process transactions
• Find and prevent fraud
• For other purposes with your consent

Disclosure of Your Information

We may share information we have collected in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information is necessary to comply with the law, enforce our policies, or protect ours or others' rights, property, or safety.

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and other services.

NDIS and Government Agencies

As required for NDIS plan management and compliance purposes, we may share relevant information with the National Disability Insurance Agency (NDIA) and other government agencies.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.

Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to our processing of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: